New Rock is a digital solution provider of intelligent VoIP communication and cloud services, with products such as VoIP gateway, IP phone, IP-PBX, call recording solution, audio and video conferencing system, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service.
Telephone is an important window for external communication of enterprises. However, according to incomplete statistics, even during working hours, the connection rate of enterprise customer service calls is only 93.7%, while during non-working hours, especially holidays, the phone loss rate can be as high as 50%. What are the ways to fundamentally reduce the phone loss rate during non-working hours? New Rock OM series IP-PBX 24/7 IVR breaks through the limitations of traditional switchboards. No operator, no fixed office space, not even a fixed telephone number is required. With a good IVR template in advance, a perfect on-call switchboard process can be established during non-working hours - play a welcome message during non-working hours, transfer the call to the on-call person, and then select according to the date. The Smart Duty solution is suitable for the following scenarios. 1.There is no duty officer staying in the office, and customers call the landline unanswered after office hours 2.A welcome message with different content is played every day, such as a special offer or a discount advertisement 3.Weekend working hours are different from usual, e.g. restaurant open in the afternoon and evening on weekends
Customer value 1.Avoid missed calls: calls during non-working hours are forwarded to the cell phone of the staff on duty, so that business opportunities are not missed 2.Enhance corporate image: play different welcome messages or advertisements according to demand to enhance brand image 3.Reduce labor cost: make full use of existing resources, no need to arrange additional office staff on duty 4.Improve customer satisfaction: respond to customer calls, more satisfied customers