Solutions
Beauty salon chain enterprises
Customer Requirement
The headquarter can't know the telemarketing situation of more than 50 stores and the effective booking of customers by phone; it is difficult to deal with customer disputes when they occur.
New Rock Solution
Stores deploy OM20G/50G IP-PBX to store local recordings; headquarters deploys recording management system RMS to capture recordings of stores regularly.
Customer Value
The headquarters can know the operation situation through the store phone recordings data; the stores can effectively deal with customer disputes through the recordings files.
Education and training chain enterprises
Customer Requirement
It is impossible to count the number and quality of calls made by outgoing enrollment teachers; the enrollment conversion rate is low and hard to improve;
New Rock Solution
Outbound teachers use cell phone soft console and register remotely to OM20G/50G IP-PBX in school; the school head-quarter deploys a recording management system, store managers can view their respective recordings
Customer Value
Each enrollment call has recording data, which is easy to analyze statistically; according to the telephone communication details, excavate the customer's interest in the course and improve the conversion rate.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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