New Rock is a digital solution provider of intelligent VoIP communication and cloud services, with products such as VoIP gateway, IP phone, IP-PBX, call recording solution, audio and video conferencing system, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service.
In order to establish a unified external sales and service window and to share telephone line resources, many companies have adopted a telephone switchboard function. However, the traditional switchboard has two shortcomings that make it difficult for customers to find someone: 1. Customers calling the switchboard may be transferred to a different person each time 2. Calls made from the switchboard show the corporate switchboard number, so customers cannot call back to the operator afterwards VIP Customer Service As a result, not only is the first call resolution rate low, but customer satisfaction with follow-up contact is even lower. The built-in intelligent switchboard function of the New Rock IP-PBX binds the extension to the customer's phone number "with memory" and establishes a "personal service" relationship between the customer and the operator, helping the customer to "find" the problem solver in a shorter period of time and increasing customer satisfaction. Customer value - Save money and convenience: no need to build an expensive professional call centre, no need to purchase external dedicated equipment, intelligent switchboard is a built-in feature of Timeless IP-PBX. - Flexible and practical: You can establish or withdraw "customer-operator" binding relationship at any time through function keys or web configuration, and support individual or batch binding/unbinding. - Good customer experience: when a customer calls for the first time, different welcome messages can be provided to different customers; when a customer calls again, the welcome message can be skipped and the operator can be connected directly.