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When we meet Sip-500. it always means that we have a problem with the sever that we are sending voip traffic to.There are many reasons for that error code, here are some of them and the solutions for them.
Sip-500 means Server Internal Error. While tracking traffic if you receive this error code, probably you have a problem with the server that you are sending VoIP traffic to.
The main two consequences of receiving Sip 500 Server Internal Error are;
Low ASR – Average Success Rate
High PDD – Post Dial Delay
Low ASR and high PDD decrease revenue and cause loss in profit.
There are several reasons for that error code, here are some of them;
There is a problem with the network of the person that we send the traffic
Vendor reasoned problems, not about traffic
We can do a CDR value analysis test for decreasing the ASR value. We can define the Sip 500 error codes from the system.
This error code is not about your system, we need to get in contact with the vendor and open a ticket to inform them about the problem.
Here are some other VoIP Sip Error Codes that you can see in a traffic
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