New Rock is a digital solution provider of intelligent VoIP communication and cloud services, with products such as VoIP gateway, IP phone, IP-PBX, call recording solution, audio and video conferencing system, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service.
During work hours, employees are not always at their workstation. If the extension rings when an employee is away, what is the solution to prevent a missed important call?
These days, each employee always carries his/her mobile phone, so why not pick up calls over the mobile phone?
Absolutely. You only need to link your mobile number to the extension number for call forking. So, for inbound calls, the extension and mobile phone will both ring.
You may have three methods to configure.
Method 1: Web GUI Log on the device Web GUI and click “Analog Extension” (If it is an IP extension, click “IP Extensions”, and the rest of setup procedures are the same).
Select the extension number for call forking and click the corresponding setup icon.
Enter the mobile phone number next to “Call forking”, and save the settings.
Method 2: Configuration by functional keys on phones Shortcut method: pick up the phone, and press *75+ mobile phone Number+ #. The audio prompt message advises that the set is successful, and the mobile phone number is announced repeatedly.
(After configuration on the phone end is successful, the device will synchronize without further settings.)
Method 3: Configure by NeeHau? client Install and log on to the NeeHau? SoftConsole client, and click “Settings”.
Enter and save the mobile phone number next to “Call forking”.
(After configuration on the NeeHau? SoftConsole client is successful, the device end will synchronize without further settings.)
When the settings are completed, the mobile phone will simultaneously ring. Missed calls can be prevented.
Attention: Causes of invalid call forking For the same extension, two or more phone numbers are set for call forking. The extension is activated “Do Not Disturb” function, unconditional call forwarding, all inbound calls forwarded to voicemail, secretary services, etc. The extension is a receptionist extension or a member of a hunt group whose hunting mode is “simultaneously ring”. Inbound calls are on the call waiting queue. Insufficient outbound call concurrencies.